RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs
... [More], IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide. [Less]
The NET-SNMP (formerly UCD-SNMP) package contains various tools relating to the Simple Network Management Protocol including an extensible agent, an SNMP library, tools to request or set information from SNMP agents, tools to generate and handle SNMP traps, a version of the unix 'netstat' command
... [More] using SNMP and a Tk/perl mib browser. It was originally based on the Carnegie Mellon University SNMP implementation (version 2.1.2.1), but has been greatly enhanced, ported and fixed and barely resembles the original package anymore. [Less]
monit is a utility for managing and monitoring processes, files, directories and devices on a UNIX system. monit conducts automatic maintenance and repair and can execute meaningful casual actions in error situations.
SugarCRM enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide. Platform agnostic, SugarCRM is the least complex, most portable, and most cost-efficient customer
... [More] relationship management (CRM) solution. Natively built on the LAMP (Linux, Apache, MySQL and PHP) stack, Sugar Open Source can be deployed in virtually any environment. [Less]
GanttProject is a free project scheduling tool with Gantt chart, resource load chart, interoperability with Microsoft Project, export to PDF and HTML. It runs on Windows, Linux and MacOSX.
Zabbix is software that monitors your servers and applications. Polling and trapping techniques are both supported. It has a simple, yet very flexible notification mechanism, and a Web interface that allows quick and easy administration. It can be used for logging, monitoring, capacity planning
... [More], availability and performance measurement, and providing the latest information to a helpdesk. [Less]
OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to
... [More] inbound inquiries.
OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]
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